PROD-I-673 Remove Comments in CCL

Enhancement request for Genesys. They want to be able to remove comments, specifically in the CCL. They have users who are not always polite with their comments and there's no way to delete them. I've gone over retraining and professional rules of enagement; however, they continue to have issues. Is this possible? Thanks! Monica

Votes 3

Comments for the idea :
Monica Patterson Sep 12, 2022 I also feel like this should only be at the Admin/Super Admin level, so this should be role-based, just like Cancel Review Monica Tara Kolinsky Sep 16, 2022 Vizient has asked for this as well (beyond users being able to remove their own comments) product-response-mgmt product-response-mgmt Sep 26, 2022 Tara, Monica, Delete comment has been implemented and it will be rolled out in our release Viswa S