PROD-I-509 Auto Respond Feature enhancement - IWCO
in Other
We recently had a concern raised by IWCO where they claimed that Auto respond functionality has become different while running multiple times. The issue was that the client had two response fields with two different headers that may or may not have data in the recommendations pane of AL. After two re-runs that worked properly, there were still a few empty response fields. This was correct but Auto-Respond considered these as empty answer fields and not as fields for which Auto-respond was already run. This led to the issue of data getting copied/duplicated over from one field to the